Re: eBay Allows Third Party Apps from Developers

Marine — Thu, 17 Dec 2009 13:35:39 -0000

EBay / PayPal software is full of bugs:
Hello, i have few addresses on my EBay / PayPal account.
Recently i bought 2 items from different Sellers (Seller1 and Seller2).
When i got to the payment page - the system bundled both payments into one transaction...
If you look at attached image "email to" field - you will see that Seller2's email address is assigned also to Seller1 (!) part of document [this is bug#1].
That means that Seller1 will never receive payment notification - where my selected ship to address is provided.
Seller1 had to request PayPal for my shipping address. PayPal's software system retrieved incorrect address (my second address) [this is bug #2] and item was shipped there - i discovered all this 2 weeks after item has been sent... Result - item was lost or stolen. The horrible thing is - UPS has proof of delivery!
PayPal rejects my claims - because item was delivered. The Seller has proof of delivery. The case is closed... I lost 248.50 $ and no item...
I called to PayPal and tried to explain that item was shipped to the wrong address - they ignore it...
I opened a case with PayPal technical support team about bug #1, sent them image with highlighted problem - and recieved from them a response (you will laugh):

> To access your question from our support site, click here.<https: ppmts.custhelp.com="" cgi-bin="" ppdts.cfg="" php="" enduser="" acct_login.php?p_userid="yparamon@gmail.com&p_next_page=myq_upd.php&p_iid=389297&p_created=1260933676">
>
> * Subject*
> Multiple payments in one transaction - email sent to the wrong seller
> * Discussion Thread* * Response (Jeremy B)* 12/16/2009 06:21 AM Hi
> Marina,
>
> I looked at the emails a few times and had one of my colleagues look at it,
> the emails addresses are the same. Where do you see the discrepancy?

I had to expain them again and again before they understood what is about... Do you think they admitted it??? They said that inside of their software it worked... but surprisingly they escalated it to developers...
PayPal's software is full of bugs - unacceptable for ecommerce business...
I would be very glad to participate against PayPal.
Regards,

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Re: eBay Allows Third Party Apps from Developers